Privacy Policy
Introduction
Welcome to UtilityHub ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and mobile application (collectively referred to as the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy. Please take a moment to review this policy carefully.
What information do we collect?
We Collect Personal Information: We may collect personal information such as your name, email address, phone number, and payment card details when you register for an account, make transactions, or contact our customer support.
Transaction Information: We collect transaction details related to your utility payments, including payment history, service providers, and payment amounts.
Usage Information: We may collect information about how you use the Platform, including your interactions with the website and mobile app, IP address, device information, and browser type.
Location Information: With your consent, we may collect information about your location when you use our mobile app to provide location-based services.
How we use your information
We use the information we collect for the following purposes:
To Provide Services: We use your information to process utility payments, provide customer support, and fulfill your requests for services.
To Improve Our Services: We analyze user data to enhance the functionality and performance of the Platform, develop new features, and improve user experience.
To Communicate with You: We may send you transaction confirmations, updates, and important service-related information. We may also send promotional and marketing materials with your consent.
To Protect Our Platform: We use information to monitor and prevent fraud, security threats, and abuse of our services.
Sharing of your information
We may share your personal information with the following parties:
Service Providers: We may share your data with trusted service providers who assist us in providing our services, including payment processors, data analytics providers, and customer support services.
Legal and Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, protect our rights, privacy, safety, or property, or enforce our Terms and Conditions.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Your choices
You have certain choices regarding the use of your personal information:
Access and Correction: You can access and update your personal information through your account settings.
Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us.
Data security
We take data security seriously and implement security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.
Data deletion
You have the right to request the deletion of your data from our app/platform at any time. To do so, please follow these steps:
Log in to the app
Go to Security tab
Select Delete account
Enter a reason for deletion
Confirm deletion.
All data is wiped clean from our database
Data retention
We will retain your data only for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law.
Changes to this policy
Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting a revised version on our website or through other appropriate communication channels.